Return Policy

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of domain name [www.filliska.com] (“Website”), including the related mobile site and mobile application (hereinafter referred to as “Platform”)

The Platform is owned by Sundram Traders with its registered office at L-2, ASHIRWAD COMPLEX, BHATAR ROAD, SURAT, GUJARAT,395001.

  • Welcome to our Filliska LED lighting! We want to ensure that you are completely satisfied with your purchase. Therefore, we have put together a comprehensive return policy to make sure that you have a hassle-free experience.
  • 10-Day Return Policy: We accept returns of most products within 10 days of delivery for a full refund or exchange (Note: 15% Restocking charge will be deducted). If 10 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Majority of Our Products come Under 1 or Either 2 Year Warranty, in That Case You Are Eligible for Free Replacement/Exchange. (Note: Purchase Invoice is Mandatory to Claim Warranty)
  • To initiate a return, please contact our customer service team at [support@filliska.com or Whatsapp on : 9328197163] and provide them with your order number and reason for return. Our team will then provide you the instructions on how to proceed.
  • Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
  • Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 48 hours of delivery With an Unboxing Video of the Product. We will provide you the instructions on how to proceed. Once we receive the defective or damaged item, we will inspect it and provide you with a replacement.

*ALL matters are Subject to Surat Jurisdiction.